Because we think it is important that our customers are satisfied, we think it is important to hear from you if you have a complaint about the product you have purchased. Do this - also to limit any damage - as soon as possible. According to the law, a complaint is made known in time if this happens within two months of discovery. This also applies in the event that the purchased product does not have the properties that you could expect based on the product description. It is in your interest to make your complaints known in writing.
If you submit a complaint to us, it will be answered within 14 days at the latest. If we need more time for this, we will let you know within 14 days when you can expect an answer from us.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which we are affiliated.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr/
. If the complaint is not yet under consideration elsewhere, you are free to deposit the complaint via the European Union platform.